AFI: We are here to help 

Welcome to AFI's Support Pages and Resource Center.

American Fibertek provides complete Pilot design and support services. The Guidelines and reports listed on the left will help you in the design and support of your Pilot system.

For additional support please email AFI’s Pilot support group at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please make certain to include all your contact information.

To speak directly to one of our Pilot Design and Support Specialists, call toll free at 1-877-234-7200. Outside the United States call 1-732-302-0660.
In addition to these materials, American Fibertek provides a complete system calculator which will help to determine system bandwidth and storage requirements based on your system’s specific requirements.

A 30 day trial version of Pilot can also be downloaded from the menu on the left. You will need to be registered user to access the downloads page.